FAQ

2.1 What payment terms do you accept?
The payment should be 100% completed in advance by either T/T (Wire Transfer), Western Union, MoneyGram, Escrow or PayPal (Sample only). And all TRANSACTION FEES should be beared on sender’s side.

2.2 How long will it take to ship out an order after payment is confirmed?
Normally, it only takes 2-3 days after the payment is confirmed.

2.3 Once an order is delivered, any tracking number available?
Each parcel we sent will come with an independent tracking number from the courier service companies such as DHL, FedEx, UPS, Post Airmail, etc.

2.4 Do you ship internationally?
Yes, we accept orders worldwide and ship to over 170 countries at present. For separate countries or regions, suitable shipping option will be recommended.

3.1 Are your parts marked?
Yes. Each part is labeled with visible and invisible identification marks unique to our company.

3.2 How can I return the defective parts?
If returning a defective part under warranty, you must contact our after-sales team firstly to get an iRSN Number. We will not accept any parts without an iRSN Number issued.

Yes, we do offer a LCD Buyback Program and the prices vary for each different LCD. Many customers throw these LCDs away and find this useless but our recycling program puts more money in your pocket and gives you a competitive advantage over your competitor. Please have the recycling LCDs shipped to our warehouse and within 2-3 business days, we will be able to give you the results of the buyback of the recycled LCDs via phone or E-Mail. We now offer a buyback not only through store credit but a refund also through PayPal. Please contact us for more information.

Yes, it does. However, we can assure that the price is up to par with quality also. In this business, we are in it for the long haul. The most important factor in our business is quality. We will not compromise on quality versus cheaper quality but better pricing. We vigorously check and inspect each product before it reaches our customers’ hand as we know installing a product and not working properly is a time wasted for another potential sale and loss of a customer doing business with us again.